Privacy Policy

1. Introduction

fatcai ("we", "us", "our", or "the Platform") operates an online sports betting and casino platform accessible at https://fatcai.cam. We recognize that your personal information is valuable and sensitive, and we are committed to processing it responsibly in compliance with applicable data protection laws and regulations.

This Privacy Policy describes the types of personal data we collect from Indonesian users, how we use that data, who we share it with, and the measures we take to keep it secure. It also outlines your rights regarding your personal information and how you can exercise those rights.

This Privacy Policy should be read in conjunction with our Terms & Conditions. Where this Privacy Policy conflicts with the Terms & Conditions, this Privacy Policy takes precedence regarding data protection matters.

2. Data Controller

For the purposes of applicable data protection laws, fatcai acts as the data controller in respect of the personal data we collect from you. As data controller, we determine the purposes and means of processing your personal information.

If you have any questions about how we handle your data or wish to exercise your data protection rights, you can contact our Data Protection Officer at:

• Email: [email protected]
• Subject Line: "Data Protection Inquiry"

3. Information We Collect

We collect several categories of personal data from users of the fatcai platform. The specific data we collect depends on how you interact with our services.

3.1 Information You Provide Directly

When you register an account on fatcai, you provide the following information:

• Identity Information: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address
• Account Credentials: Username, password (stored in encrypted form)
• Financial Information: Bank account details, e-wallet account identifiers, payment card information (processed through secure payment gateways — we do not store full card numbers)
• Verification Documents: Government-issued ID (KTP or passport), bank statements, utility bills, selfie photographs (submitted during KYC verification)
• Communication Records: Any information you provide when contacting customer support via email, live chat, or WhatsApp

3.2 Information We Collect Automatically

When you use the fatcai platform, we automatically collect certain technical and usage data:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution
• Usage Data: Pages visited, games played, bets placed, login times, session duration, clicks, navigation paths
• Transaction Data: Deposit amounts, withdrawal requests, bonus claims, bet history, win/loss records
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user behavior and preferences (see Section 10 for details)
• Geolocation Data: Approximate geographic location derived from IP address to verify access from permitted jurisdictions

3.3 Information from Third Parties

We may receive additional data about you from third-party sources including:

• Payment processors (transaction status, fraud risk scores)
• Identity verification services (document authenticity checks, sanctions screening)
• Marketing partners (if you arrive at fatcai through an affiliate referral link)

4. How We Use Your Data

fatcai processes your personal data for the following purposes:

4.1 Account Management and Service Provision

• Creating and maintaining your user account
• Authenticating your identity and verifying your age (21+ requirement)
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and responding to your inquiries
• Delivering the games, betting markets, and features you request

4.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Verifying that you meet eligibility requirements (age, jurisdiction)
• Preventing fraud, cheating, collusion, and other prohibited conduct
• Responding to legal requests from law enforcement or regulatory authorities
• Maintaining audit trails and transaction records as required by applicable laws

4.3 Platform Security and Integrity

• Detecting and preventing unauthorized access to accounts
• Identifying patterns of fraudulent or abusive behavior
• Monitoring for multiple account creation and bonus abuse
• Protecting against malware, DDoS attacks, and other security threats

4.4 Marketing and Personalization

• Sending promotional offers, bonuses, and loyalty rewards (with your consent)
• Personalizing game recommendations based on your preferences
• Conducting market research and analyzing user behavior to improve our services
• Displaying targeted advertising (you can opt out at any time)

4.5 Responsible Gaming

• Monitoring player activity for signs of problem gambling
• Enforcing deposit limits, loss limits, and self-exclusion requests
• Providing responsible gaming tools and resources

5. Legal Basis for Processing

fatcai processes your personal data under the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., providing the gambling services you signed up for)
• Legal Obligation: Processing is required to comply with KYC, AML, age verification, and other legal or regulatory requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, service improvement, and direct marketing (where not overridden by your privacy rights)
• Consent: Where required by law, we obtain your explicit consent for specific processing activities such as marketing communications and non-essential cookies

You have the right to object to processing based on legitimate interests or to withdraw consent at any time where consent was the lawful basis.

6. Data Sharing and Disclosure

fatcai does not sell your personal data to third parties. However, we may share your information with the following categories of recipients for the purposes described below:

6.1 Service Providers

We work with trusted third-party service providers who process data on our behalf:

• Payment Processors: To process deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Identity Verification Services: To authenticate identity documents and perform KYC checks
• Cloud Hosting Providers: To store data and host our platform infrastructure
• Customer Support Tools: To manage live chat, email, and ticketing systems
• Analytics Providers: To analyze user behavior and platform performance

All service providers are contractually required to protect your data and use it only for the specific purposes we authorize.

6.2 Game and Software Providers

Your betting and gaming activity data may be shared with third-party game studios and software providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt) to deliver the games you play and to verify fairness of results.

6.3 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement, regulatory bodies, or government agencies where required by law or where necessary to protect our legal rights, prevent fraud, or ensure platform integrity.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. You will be notified of any such change via email and/or prominent notice on the Platform.

7. Data Security Measures

fatcai implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration:

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols
• Password Security: User passwords are hashed using bcrypt or similar cryptographic algorithms and are never stored in plain text
• Two-Factor Authentication: Optional 2FA is available to add an extra layer of account security
• Firewall Protection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems
• Data Segregation: Personal data is stored in segregated databases with restricted access controls

7.2 Organizational Safeguards

• Access to personal data is restricted to authorized personnel on a need-to-know basis
• All employees and contractors sign confidentiality agreements
• Regular security audits and penetration testing are conducted
• Incident response procedures are in place to handle data breaches

8. Data Retention Period

fatcai retains your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

8.1 Active Accounts

While your account remains active, we retain all account data, transaction records, and communication logs to provide ongoing services and comply with regulatory obligations.

8.2 Closed Accounts

After you close your account, we will retain certain data for the following minimum periods to comply with legal, accounting, and regulatory requirements:

Once the retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

9. Your Data Protection Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

9.1 Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a "data subject access request." We will provide the data in a structured, commonly used, and machine-readable format within 30 days of your request.

9.2 Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it. You can update most information directly through your account settings, or contact support for assistance.

9.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or if you withdraw consent. However, we may be legally required to retain certain data (e.g., transaction records for tax purposes) and will inform you if we cannot comply with your request.

9.4 Right to Restriction of Processing

You can request that we limit how we use your data in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

9.5 Right to Data Portability

You have the right to receive your personal data in a portable format and to transmit it to another service provider where technically feasible.

9.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though we may continue processing if we can demonstrate compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.

9.8 How to Exercise Your Rights

To exercise any of these rights, please contact our support team at [email protected] with "Data Protection Request" in the subject line. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request to protect your data from unauthorized access.

10. Cookies and Tracking Technologies

fatcai uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content.

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and track your activity across sessions.

10.2 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function (e.g., session management, security features). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how users navigate the site to help us improve performance.
• Functionality Cookies: Remember your preferences such as language, currency, and game filters.
• Marketing Cookies: Track your activity to deliver targeted advertisements and measure campaign effectiveness.

10.3 Managing Cookies

You can control or delete cookies through your browser settings. However, disabling essential cookies may impact your ability to use certain features of the platform. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific websites
• Clear all cookies when you close the browser

11. Third-Party Services and Links

The fatcai platform may contain links to third-party websites, payment processors, or game providers. This Privacy Policy applies only to data collected by fatcai. When you interact with third-party services, their own privacy policies govern how they handle your information.

We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit through links on our platform.

12. Children's Privacy

fatcai is strictly an adult-only platform. We do not knowingly collect personal data from individuals under the age of 21. All users are required to verify their age during account registration and KYC verification.

If we discover that we have inadvertently collected data from a person under 21, we will immediately suspend the account, void all transactions, and delete the data in accordance with our legal obligations. Parents or guardians who believe their child has created an account on fatcai should contact us immediately at [email protected].

13. International Data Transfers

fatcai operates internationally and may transfer your personal data to servers located outside Indonesia. When we transfer data to countries that do not offer equivalent data protection standards, we implement appropriate safeguards such as:

• Standard Contractual Clauses approved by relevant data protection authorities
• Binding Corporate Rules
• Adequacy decisions recognizing equivalent protection standards

By using the fatcai platform, you acknowledge and consent to the international transfer of your data as described in this Privacy Policy.

14. Changes to This Privacy Policy

fatcai reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by:

• Sending an email to your registered email address
• Displaying a prominent notice on the platform homepage
• Updating the "Last Updated" date at the top of this page

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 via the platform
• WhatsApp: +62 812 3456 7890 (8 AM – 12 AM WIB)

Our Data Protection Officer will respond to your inquiry within 5 business days and will work with you to resolve any concerns regarding your privacy.