At fatcai, we believe that gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship. We are committed to promoting responsible gaming practices and providing tools to help you stay in control of your play.
fatcai operates with a strong commitment to responsible gaming principles. We recognize that while the majority of our members gamble responsibly for entertainment, a small percentage may develop problematic gambling behaviors. Our platform is designed with features and safeguards to promote healthy play habits and provide support when needed.
We adhere to the following core principles:
All members must be at least 21 years old. We verify age during account registration and may request identity documents at any time to ensure compliance with our strict age policy.
We provide a secure, fair, and transparent gaming environment. All games use certified Random Number Generators, and we employ industry-leading security measures to protect your account.
We ensure that all terms, conditions, odds, and rules are clearly displayed. You always know what you're playing, the risks involved, and your chances of winning before placing a bet.
Every member has access to deposit limits, loss limits, session reminders, reality checks, and self-exclusion options directly through their account settings.
Our customer support team is available around the clock to assist with any responsible gaming concerns. Contact us via live chat, email, or WhatsApp whenever you need help.
We actively monitor for signs of problem gambling and may reach out proactively if we notice concerning patterns in your play behavior.
Approach gambling the same way you would any other leisure activity with a cost — going to the cinema, dining out, or attending a sporting event. Set a budget for entertainment, and once it's spent, stop playing. Never gamble with money you cannot afford to lose, and never view gambling as a way to make money or solve financial problems.
fatcai provides a comprehensive suite of tools to help you maintain control over your gambling activity. All tools are accessible through your account settings and can be activated or modified at any time.
Set daily, weekly, or monthly maximum deposit amounts. Once your limit is reached, you will not be able to deposit additional funds until the time period resets. Increases to deposit limits take effect after a 24-hour cooling-off period.
Define the maximum amount you are willing to lose over a day, week, or month. This limit tracks your net losses (total deposits minus total withdrawals). When reached, you will be unable to place further bets until the period resets.
Receive automatic notifications after a specified duration of continuous play (e.g., every 30 minutes, 1 hour, 2 hours). These reminders help you stay aware of how long you've been playing and encourage regular breaks.
Enable periodic pop-up notifications that display your current session duration, amount wagered, and balance change. Reality checks provide an at-a-glance view of your activity and prompt you to decide whether to continue or take a break.
Temporarily suspend your account for a period of 24 hours, 7 days, 30 days, or 90 days. During a time-out, you cannot log in, deposit, or place bets. Your account will automatically reactivate when the time-out expires unless you extend it.
Permanently or semi-permanently close your account for a minimum period of 6 months, 1 year, 2 years, 5 years, or permanently. Self-exclusion is irreversible during the chosen period. Contact our support team to activate self-exclusion.
To set deposit limits, loss limits, session reminders, or reality checks:
To request a time-out or self-exclusion, contact our 24/7 support team via live chat, email ([email protected]), or WhatsApp. Self-exclusion requests are processed within 24 hours.
Problem gambling, also known as gambling addiction or compulsive gambling, is a behavioral disorder characterized by an inability to control gambling despite negative consequences. It can affect anyone, regardless of age, income, or background.
If you recognize any of the following warning signs in yourself or someone you know, it may be time to seek help:
If you identify with three or more of these warning signs, you may have a gambling problem. The good news is that help is available, and recovery is possible. Taking the first step by acknowledging the issue is the hardest part — after that, support systems can guide you toward healthier habits.
Contact our Responsible Gaming Officer immediately at [email protected] with "Responsible Gaming Concern" in the subject line. We can help you activate self-exclusion, connect you with resources, and provide guidance on next steps.
If you believe your gambling is becoming problematic, or if you're concerned about a friend or family member, professional help is available. While Indonesia-specific gambling support services are limited due to local legal restrictions, fatcai is committed to connecting members with appropriate resources.
Our Responsible Gaming Officer is available 24/7 to provide confidential assistance. We can:
Contact Details:
The following international organizations provide free, confidential support for problem gambling (most services are available in English):
Opening up to a trusted friend, family member, or counselor can be an important step in addressing problem gambling. Those close to you can provide emotional support, help you stay accountable, and encourage you to seek professional assistance when needed.
All communications with our Responsible Gaming Officer are treated with strict confidentiality. Your privacy is paramount, and seeking help will not negatively impact your account standing. We are here to support you, not to judge.
The following guidelines can help you maintain a balanced, enjoyable relationship with gambling:
Decide in advance how much money you can afford to spend on gambling, and never exceed that amount. Treat this budget as the cost of entertainment, similar to spending on a concert ticket or a meal out.
Determine how long you will play before you begin, and stick to it. Use session reminders or set an alarm on your phone. Taking regular breaks helps you maintain perspective and prevents impulsive decisions.
If you lose your budgeted amount, accept it and walk away. Trying to win back losses by gambling more is one of the most dangerous patterns and often leads to deeper financial trouble.
Avoid gambling when you are under the influence of alcohol or drugs. Impaired judgment increases the likelihood of making poor decisions and losing control of your spending.
Gambling should not be used as a way to escape negative emotions or cope with personal problems. If you're feeling anxious, depressed, or overwhelmed, seek healthier outlets such as talking to a friend, exercising, or engaging in a hobby.
Ensure that gambling remains just one of many leisure activities in your life. Maintain social connections, pursue hobbies, exercise regularly, and dedicate time to work, family, and personal growth.
If you have concerns about your gambling or need assistance activating responsible gaming tools, our dedicated support team is available 24/7. Don't hesitate to reach out — taking control is a sign of strength, not weakness.